Dear Tom,
Many thanks for making the purchase of my late parent’s house in Evanston a seamless and painless experience.
From the start you presented your process in a very clear, no-nonsense approach, explaining your business model very clearly and providing all assumptions including resale estimate, cost of renovation/upgrades and profit that contribute to the basis of your offer. Your numbers are clearly explained but accurate from an economic perspective that aligns well with my own research and private appraisals.
What differentiates your approach to your competitors is a practice of non-pressure, open and transparent communications with regular updates partnering for mutual success, not to mention a fair offer taking into account many variables including resale timing and risk considerations.
Please feel free to add me to your list of references, particularly those with similar situations such as my out of state residence that promote managing this process from afar. It would be my pleasure to speak with any of your prospect customers faced with similar decisions as my recent engagement with you and your company.
My best to you and your family and the best of luck with the upgrades to our home of many years.
Regards with appreciation,
Jim Bender